Hi, I’m Joshua, a senior product designer at JPMorgan Chase who runs on coffee 
, F1 
and touching grass 
.
Selected work
Paper checks to instant payments
Connecting two systems that were never built to talk, so Bill Pay customers could pay instantly instead of mailing paper checks.
From card sign‑up to trip bucket list
Acquisition inside the JetBlue booking flow, and a dashboard that adapts to each cardmember.
Giving Chase Bill Pay its own identity
A new landing page and a three-step onboarding flow whose only job is the first payment.
My best work usually isn’t the design that impresses in a review. It’s laying out the tradeoffs so everyone leaves aligned.
From the Chase Bill Pay case study
About
JPMorgan Chase
Senior Product Designer. Led the Bill Pay redesign, and now designs payment experiences for auto, home and pay-in-4 products.
IBM iX
Design consultant. Travel loyalty for Barclays × JetBlue and analytics for Bank of America.
Decision Mapper
Agency work building design tools and internal platforms for enterprise teams.
Banking, lending, travel and loyalty, enterprise tools.